@import url(https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@300;400;500;600;700&family=JetBrains+Mono:wght@400;500&display=swap);:root{--accent:#16a34a;--accent-dark:#15803d;--accent-soft:#f0fdf4;--accent-mid:#bbf7d0;--accent-text:#fff;--bg:#f8fafc;--bg-panel:#fff;--bg-hover:#f0fdf4;--bg-active:#dcfce7;--border:#e2e8f0;--border-soft:#f1f5f9;--border-focus:#86efac;--text-primary:#0f172a;--text-secondary:#475569;--text-tertiary:#94a3b8;--green:#16a34a;--orange:#ea580c;--red:#dc2626;--sidebar-w:268px;--header-h:54px;--font-body:"Plus Jakarta Sans",sans-serif;--font-mono:"JetBrains Mono",monospace;--radius-sm:7px;--radius-md:11px;--radius-lg:16px;--shadow-sm:0 1px 3px #0000000f,0 1px 2px #0000000a;--shadow-md:0 4px 16px #00000014;--shadow-lg:0 8px 40px #0000001f}*,:after,:before{box-sizing:border-box;margin:0;padding:0}#root,body,html{height:100%}body{-webkit-font-smoothing:antialiased;background:#f8fafc;background:var(--bg);color:#0f172a;color:var(--text-primary);font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:14px;line-height:1.5}.inbox-layout{height:100vh}.inbox-layout,.sidebar{display:flex;overflow:hidden}.sidebar{background:#fff;background:var(--bg-panel);border-right:1px solid #e2e8f0;border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;width:268px;width:var(--sidebar-w)}.sidebar-header{border-bottom:1px solid #f1f5f9;border-bottom:1px solid var(--border-soft);padding:14px 16px 12px}.sidebar-logo{gap:10px}.logo-mark,.sidebar-logo{align-items:center;display:flex}.logo-mark{flex-shrink:0;justify-content:center}.sidebar-title{color:#0f172a;color:var(--text-primary);font-size:15px;font-weight:600}.sidebar-sub{color:#94a3b8;color:var(--text-tertiary);font-size:11px;margin-top:1px}.oa-filter{border-bottom:1px solid #f1f5f9;border-bottom:1px solid var(--border-soft);display:flex;flex-wrap:wrap;gap:5px;padding:10px 12px}.oa-chip{align-items:center;background:#0000;border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:20px;color:#475569;color:var(--text-secondary);cursor:pointer;display:flex;font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:11px;font-weight:500;gap:4px;padding:4px 10px;transition:all .15s;white-space:nowrap}.oa-chip:hover{background:#f0fdf4;background:var(--bg-hover);border-color:#bbf7d0;border-color:var(--accent-mid);color:#16a34a;color:var(--accent)}.oa-chip.active{background:#16a34a;background:var(--accent);border-color:#16a34a;border-color:var(--accent);box-shadow:0 2px 6px #16a34a40;color:#fff}.chip-badge{align-items:center;background:#ffffff47;border-radius:8px;color:inherit;display:flex;font-size:10px;height:16px;justify-content:center;min-width:16px;padding:0 4px}.search-wrap{border-bottom:1px solid #f1f5f9;border-bottom:1px solid var(--border-soft);padding:8px 12px;position:relative}.search-icon{color:#94a3b8;color:var(--text-tertiary);font-size:16px;left:20px;pointer-events:none;position:absolute;top:50%;transform:translateY(-50%)}.search-input{background:#f8fafc;background:var(--bg);border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:7px;border-radius:var(--radius-sm);color:#0f172a;color:var(--text-primary);font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:13px;padding:7px 10px 7px 30px;transition:border-color .15s;width:100%}.search-input:focus{border-color:#86efac;border-color:var(--border-focus);box-shadow:0 0 0 3px #86efac33;outline:none}.search-input::placeholder{color:#94a3b8;color:var(--text-tertiary)}.chat-list{flex:1 1;overflow-y:auto}.chat-list::-webkit-scrollbar{width:4px}.chat-list::-webkit-scrollbar-thumb{background:#e2e8f0;background:var(--border);border-radius:4px}.chat-list::-webkit-scrollbar-thumb:hover{background:#bbf7d0;background:var(--accent-mid)}.chat-item{align-items:flex-start;border-bottom:1px solid #f1f5f9;border-bottom:1px solid var(--border-soft);cursor:pointer;display:flex;gap:10px;padding:11px 14px;position:relative;transition:background .1s}.chat-item:hover{background:#f0fdf4;background:var(--bg-hover)}.chat-item.active{background:#dcfce7;background:var(--bg-active);border-left:3px solid #16a34a;border-left:3px solid var(--accent);padding-left:11px}.avatar,.chat-item.unread .chat-name{font-weight:600}.avatar{align-items:center;border-radius:50%;display:flex;flex-shrink:0;font-size:12px;height:36px;justify-content:center;width:36px}.chat-info{flex:1 1;min-width:0}.chat-name{color:#0f172a;color:var(--text-primary);font-size:13px}.chat-name,.chat-preview{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-preview{color:#94a3b8;color:var(--text-tertiary);font-size:12px;margin-top:2px}.oa-tag{border-radius:5px;display:inline-block;font-size:10px;font-weight:500;margin-top:4px;padding:2px 7px}.chat-meta{align-items:flex-end;display:flex;flex-direction:column;flex-shrink:0;gap:4px}.chat-time{color:#94a3b8;color:var(--text-tertiary);font-size:10px;white-space:nowrap}.unread-badge{background:#16a34a;background:var(--accent);border-radius:10px;color:#fff;font-size:10px;font-weight:600;min-width:18px;padding:1px 6px;text-align:center}.status-dot{border-radius:50%;height:7px;width:7px}.status-open{background:#16a34a;background:var(--green)}.status-pending{background:#ea580c;background:var(--orange)}.status-closed{background:#e2e8f0;background:var(--border)}.empty-state{color:#94a3b8;color:var(--text-tertiary);font-size:13px;padding:40px 16px;text-align:center}.chat-panel{background:#f8fafc;background:var(--bg);display:flex;flex:1 1;flex-direction:column;min-width:0}.empty-panel{align-items:center;justify-content:center}.empty-hint{color:#94a3b8;color:var(--text-tertiary);text-align:center}.empty-icon{font-size:48px;margin-bottom:12px;opacity:.6}.empty-hint p{font-size:14px}.chat-header{background:#fff;background:var(--bg-panel);border-bottom:1px solid #e2e8f0;border-bottom:1px solid var(--border);box-shadow:0 1px 3px #0000000f,0 1px 2px #0000000a;box-shadow:var(--shadow-sm);flex-shrink:0;gap:12px;height:54px;height:var(--header-h);justify-content:space-between;padding:0 18px}.chat-header,.header-left{align-items:center;display:flex}.header-left{gap:10px}.header-avatar{align-items:center;border-radius:50%;display:flex;flex-shrink:0;font-size:12px;font-weight:600;height:34px;justify-content:center;width:34px}.header-name{color:#0f172a;color:var(--text-primary);font-size:14px;font-weight:600}.header-sub{align-items:center;color:#94a3b8;color:var(--text-tertiary);display:flex;font-size:11px;gap:4px}.oa-dot{border-radius:50%;display:inline-block;height:7px;width:7px}.status-label{font-size:11px}.header-actions{align-items:center;display:flex;gap:8px}.agent-select-sm{background:#f8fafc;background:var(--bg);border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:7px;border-radius:var(--radius-sm);color:#0f172a;color:var(--text-primary);cursor:pointer;font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:12px;padding:5px 9px;transition:border-color .15s}.agent-select-sm:focus{border-color:#86efac;border-color:var(--border-focus);outline:none}.btn-action{border:1px solid;border-radius:7px;border-radius:var(--radius-sm);cursor:pointer;font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:12px;font-weight:500;padding:5px 13px;transition:all .15s;white-space:nowrap}.btn-close{background:#f0fdf4;background:var(--accent-soft);border-color:#bbf7d0;border-color:var(--accent-mid);color:#16a34a;color:var(--accent)}.btn-close:hover{background:#dcfce7;background:var(--bg-active)}.btn-close:hover,.btn-reopen{border-color:#16a34a;border-color:var(--accent)}.btn-reopen{background:#0000;color:#16a34a;color:var(--accent)}.btn-reopen:hover{background:#f0fdf4;background:var(--accent-soft)}.messages-area{display:flex;flex:1 1;flex-direction:column;gap:8px;overflow-y:auto;padding:20px 20px 8px}.messages-area::-webkit-scrollbar{width:4px}.messages-area::-webkit-scrollbar-thumb{background:#e2e8f0;background:var(--border);border-radius:4px}.loading-msgs{color:#94a3b8;color:var(--text-tertiary);font-size:13px;padding:20px;text-align:center}.msg-row{display:flex}.msg-row.inbound{justify-content:flex-start}.msg-row.outbound{justify-content:flex-end}.bubble-wrap{display:flex;flex-direction:column;max-width:68%}.msg-row.outbound .bubble-wrap{align-items:flex-end}.msg-row.inbound .bubble-wrap{align-items:flex-start}.msg-sender{color:#94a3b8;color:var(--text-tertiary);font-size:10px;margin-bottom:3px}.bubble{border-radius:11px;border-radius:var(--radius-md);font-size:13px;line-height:1.6;padding:9px 13px;word-break:break-word}.bubble-in{background:#fff;background:var(--bg-panel);border:1px solid #e2e8f0;border:1px solid var(--border);border-bottom-left-radius:3px;box-shadow:0 1px 3px #0000000f,0 1px 2px #0000000a;box-shadow:var(--shadow-sm);color:#0f172a;color:var(--text-primary)}.bubble-out{background:linear-gradient(135deg,#16a34a,#15803d);background:linear-gradient(135deg,var(--accent),var(--accent-dark));border-bottom-right-radius:3px;box-shadow:0 2px 8px #16a34a40;color:#fff}.msg-time{color:#94a3b8;color:var(--text-tertiary);font-family:JetBrains Mono,monospace;font-family:var(--font-mono);font-size:10px;margin-top:3px}.compose-area{background:#fff;background:var(--bg-panel);border-top:1px solid #e2e8f0;border-top:1px solid var(--border);flex-shrink:0;padding:10px 16px 12px}.compose-meta{align-items:center;color:#94a3b8;color:var(--text-tertiary);display:flex;font-size:11px;gap:12px;margin-bottom:7px}.compose-as strong{color:#475569;color:var(--text-secondary);font-weight:500}.compose-assigned{color:#ea580c;color:var(--orange)}.compose-row{align-items:flex-end;display:flex;gap:8px}.compose-input{background:#f8fafc;background:var(--bg);border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:11px;border-radius:var(--radius-md);color:#0f172a;color:var(--text-primary);flex:1 1;font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:13px;line-height:1.5;padding:9px 12px;resize:none;transition:border-color .15s,box-shadow .15s}.compose-input:focus{border-color:#86efac;border-color:var(--border-focus);box-shadow:0 0 0 3px #86efac33;outline:none}.compose-input::placeholder{color:#94a3b8;color:var(--text-tertiary)}.compose-input:disabled{cursor:not-allowed;opacity:.5}.btn-send{align-items:center;align-self:stretch;background:linear-gradient(135deg,#16a34a,#15803d);background:linear-gradient(135deg,var(--accent),var(--accent-dark));border:none;border-radius:11px;border-radius:var(--radius-md);box-shadow:0 2px 6px #16a34a4d;color:#fff;cursor:pointer;display:flex;font-size:18px;justify-content:center;transition:all .15s;width:44px}.btn-send:hover:not(:disabled){background:linear-gradient(135deg,#15803d,#166534);background:linear-gradient(135deg,var(--accent-dark),#166534);box-shadow:0 3px 10px #16a34a66;transform:translateY(-1px)}.btn-send:disabled{box-shadow:none;cursor:not-allowed;opacity:.4;transform:none}.btn-send.sending{font-size:13px}.status-bar{align-items:center;background:#fff;background:var(--bg-panel);border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:20px;bottom:12px;box-shadow:0 4px 16px #00000014;box-shadow:var(--shadow-md);color:#475569;color:var(--text-secondary);display:flex;font-size:11px;gap:8px;padding:5px 12px;position:fixed;right:16px;z-index:100}.ws-dot{border-radius:50%;height:7px;width:7px}.btn-logout,.ws-label{color:#94a3b8;color:var(--text-tertiary)}.btn-logout{background:none;border:none;cursor:pointer;font-size:11px;padding:0}.btn-logout:hover{color:#dc2626;color:var(--red)}.login-page{align-items:center;background:linear-gradient(135deg,#f0fdf4,#f8fafc 60%,#ecfdf5);display:flex;justify-content:center;min-height:100vh}.login-card{background:#fff;background:var(--bg-panel);border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:16px;border-radius:var(--radius-lg);box-shadow:0 8px 40px #0000001f;box-shadow:var(--shadow-lg);padding:40px;width:380px}.login-logo{align-items:center;color:#0f172a;color:var(--text-primary);display:flex;font-size:17px;font-weight:700;gap:10px;margin-bottom:28px}.login-card h1{font-size:22px;font-weight:700;margin-bottom:4px}.login-sub{color:#94a3b8;color:var(--text-tertiary);font-size:13px;margin-bottom:24px}.field{margin-bottom:14px}.field label{color:#475569;color:var(--text-secondary);display:block;font-size:12px;font-weight:600;letter-spacing:.03em;margin-bottom:5px;text-transform:uppercase}.field input{background:#f8fafc;background:var(--bg);border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:7px;border-radius:var(--radius-sm);color:#0f172a;color:var(--text-primary);font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:14px;padding:10px 12px;transition:border-color .15s,box-shadow .15s;width:100%}.field input:focus{border-color:#86efac;border-color:var(--border-focus);box-shadow:0 0 0 3px #86efac33;outline:none}.error-msg{background:#fef2f2;border:1px solid #fca5a5;border-radius:7px;border-radius:var(--radius-sm);color:#dc2626;color:var(--red);font-size:12px;margin-bottom:12px;padding:8px 12px}.btn-primary{background:linear-gradient(135deg,#16a34a,#15803d);background:linear-gradient(135deg,var(--accent),var(--accent-dark));border:none;border-radius:7px;border-radius:var(--radius-sm);box-shadow:0 2px 8px #16a34a4d;color:#fff;cursor:pointer;font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:14px;font-weight:600;padding:11px;transition:all .15s;width:100%}.btn-primary:hover:not(:disabled){background:linear-gradient(135deg,#15803d,#166534);background:linear-gradient(135deg,var(--accent-dark),#166534);box-shadow:0 4px 12px #16a34a66;transform:translateY(-1px)}.btn-primary:disabled{box-shadow:none;cursor:not-allowed;opacity:.6;transform:none}.settings-layout{background:#f8fafc;background:var(--bg);display:flex;height:100vh;overflow:hidden}.settings-sidebar{background:#fff;background:var(--bg-panel);border-right:1px solid #e2e8f0;border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0;padding:16px 0;width:220px}.settings-logo{align-items:center;border-bottom:1px solid #f1f5f9;border-bottom:1px solid var(--border-soft);color:#0f172a;color:var(--text-primary);display:flex;font-size:15px;font-weight:700;gap:10px;padding:0 16px 16px}.settings-nav{display:flex;flex:1 1;flex-direction:column;gap:2px;padding:12px 8px}.nav-item{align-items:center;background:#0000;border:none;border-radius:7px;border-radius:var(--radius-sm);color:#475569;color:var(--text-secondary);cursor:pointer;display:flex;font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:13px;font-weight:500;gap:8px;padding:9px 12px;text-align:left;transition:all .15s}.nav-item:hover{background:#f0fdf4;background:var(--bg-hover)}.nav-item.active,.nav-item:hover{color:#16a34a;color:var(--accent)}.nav-item.active{background:#f0fdf4;background:var(--accent-soft);border-left:3px solid #16a34a;border-left:3px solid var(--accent);font-weight:600;padding-left:9px}.settings-agent{border-top:1px solid #f1f5f9;border-top:1px solid var(--border-soft);padding:12px 16px}.agent-info,.settings-agent{align-items:center;display:flex;gap:8px}.agent-info{flex:1 1;min-width:0}.agent-avatar{align-items:center;background:#f0fdf4;background:var(--accent-soft);border:1px solid #bbf7d0;border:1px solid var(--accent-mid);border-radius:50%;color:#16a34a;color:var(--accent);display:flex;flex-shrink:0;font-size:11px;font-weight:700;height:28px;justify-content:center;width:28px}.agent-name{color:#0f172a;color:var(--text-primary);font-size:12px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-role{font-size:10px}.agent-role,.btn-logout-sm{color:#94a3b8;color:var(--text-tertiary)}.btn-logout-sm{background:none;border:none;cursor:pointer;font-size:11px;padding:0}.btn-logout-sm:hover{color:#dc2626;color:var(--red)}.settings-main{flex:1 1;overflow-y:auto;padding:32px 40px}.settings-header{align-items:flex-start;display:flex;gap:16px;justify-content:space-between;margin-bottom:28px}.settings-header h1{color:#0f172a;color:var(--text-primary);font-size:20px;font-weight:700}.settings-header p{color:#94a3b8;color:var(--text-tertiary);font-size:13px;margin-top:3px}.oa-list{display:flex;flex-direction:column;gap:10px}.oa-card{align-items:center;background:#fff;background:var(--bg-panel);border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:11px;border-radius:var(--radius-md);display:flex;gap:16px;justify-content:space-between;padding:16px 20px;transition:box-shadow .15s,border-color .15s}.oa-card:hover{border-color:#bbf7d0;border-color:var(--accent-mid);box-shadow:0 4px 16px #00000014;box-shadow:var(--shadow-md)}.oa-card.inactive{opacity:.55}.oa-card-left{align-items:center;display:flex;gap:14px}.oa-color-badge{border-radius:6px;flex-shrink:0;height:44px;width:12px}.oa-card-name{color:#0f172a;color:var(--text-primary);font-size:14px;font-weight:600}.oa-card-id{font-family:JetBrains Mono,monospace;font-family:var(--font-mono);font-size:12px;margin-top:3px}.oa-card-id,.oa-card-meta{color:#94a3b8;color:var(--text-tertiary)}.oa-card-meta{font-size:11px;margin-top:2px}.oa-card-right{flex-shrink:0;gap:12px}.oa-card-right,.toggle-wrap{align-items:center;display:flex}.toggle-wrap{gap:6px}.status-pill{border-radius:20px;font-size:11px;font-weight:600;padding:3px 10px}.status-pill.active{background:#f0fdf4;background:var(--accent-soft);border:1px solid #bbf7d0;border:1px solid var(--accent-mid);color:#16a34a;color:var(--accent)}.status-pill.inactive{background:#f0fdf4;background:var(--bg-hover);color:#94a3b8;color:var(--text-tertiary)}.btn-toggle,.status-pill.inactive{border:1px solid #e2e8f0;border:1px solid var(--border)}.btn-toggle{background:none;border-radius:7px;border-radius:var(--radius-sm);cursor:pointer;font-size:13px;padding:4px 9px;transition:all .15s}.btn-toggle:hover{background:#f0fdf4;background:var(--bg-hover);border-color:#bbf7d0;border-color:var(--accent-mid)}.oa-card-actions{display:flex;gap:6px}.btn-edit{background:#0000;border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:7px;border-radius:var(--radius-sm);color:#475569;color:var(--text-secondary);cursor:pointer;font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:12px;font-weight:500;padding:5px 13px;transition:all .15s}.btn-edit:hover{background:#f0fdf4;background:var(--bg-hover);border-color:#bbf7d0;border-color:var(--accent-mid);color:#16a34a;color:var(--accent)}.btn-delete{background:#0000;border:1px solid #fca5a5;border-radius:7px;border-radius:var(--radius-sm);color:#dc2626;color:var(--red);cursor:pointer;font-family:Plus Jakarta Sans,sans-serif;font-family:var(--font-body);font-size:12px;font-weight:500;padding:5px 13px;transition:all .15s}.btn-delete:hover{background:#fef2f2;border-color:#dc2626;border-color:var(--red)}.btn-delete:disabled{cursor:not-allowed;opacity:.5}.modal-backdrop{align-items:flex-start;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0f172a66;display:flex;inset:0;justify-content:center;overflow-y:auto;padding:5vh 16px 40px;position:fixed;z-index:200}.modal{background:#fff;background:var(--bg-panel);border:1px solid #e2e8f0;border:1px solid var(--border);border-radius:16px;border-radius:var(--radius-lg);box-shadow:0 8px 40px 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